Shipping

Our shipping rate is calculated at checkout. 

Delivery generally takes 1-3 days for Metro areas and 3-5 days for anywhere else. Rural areas could take up to 7 days during busy periods.

 

Refund Policy

We make every effort to ensure that your purchase arrives to you in perfect condition. Should you experience a problem with your order, please email us at waterwipes@marzena.com or call us on 1800 128 618 and we will do our best to resolve any issue.

We do not have to provide a refund if you simply change your mind on an item, so please purchase carefully.

Should you wish to make a claim relating to your product for (1) damaged in transport or (2) incorrect order received, we advise this must be done within 48 hours of receiving your goods by telephone or email.

After confirming claims when receiving the returned goods at our warehouse, we shall then promptly (a) re-supply the item(s) or (b) credit the relevant invoice appropriately. Importantly, it is always the customer’s responsibility to review the goods received prior to their opening.

Goods received, even in the event of incorrect supply, shall only be returned for re-supply or credit if the goods are unopened & in their original condition.